Note on Technical Support:      We offer techical support on equipment only - getting your DVR on Intranet and/or Internet is not supported at this time.

Warranty and Terms

Real World Products guarantees all its products to be free of defects in workmanship and material for the time period referenced below from the date of purchase by the original buyer. We will replace or repair, at our option providing there is no evidence of customer misuse, accident, alteration, abuse, power failure, lightning strikes, or faulty installation. Should we be unable to repair or replace the exact product model within a reasonable amount of time, an upgrade to a model of equal or greater value may be accepted, at our discretion.

30-day Return Policy:  Real World Products will accept new, unopened items within 30 days of the shipping date for account credit minus a 25% restocking fee. Only new and unopened items will be accepted under this 30-day return policy. After the 30 day grace period all items are subject to the General Return Policy below. 

We take great pride in our professional packaging and warehouse staff.  We spare no expense ensuring your product arrives undamaged.  Please keep our inner and outer packaging when processing a return.  Shipping a DVR protected only by the “DVR” packaging and omitting the additional outer packaging is unacceptable.  Major couriers are not gentle with product.  Please return any item using all packaging and boxes that we originally sent you.  Never apply address markings or RMA markings to a DVR or camera box.  Apply all markings to the “outer” packaging.  If a return is shipped back properly,  a modest 15% industry standard restocking fee may be granted, all decisions to lower this percentage from 25% to 15% are made by us after reviewing the personal situation.  If we are required to purchase a new box for certain items,  our cost can exceed 30.00 in materials and this cost will be deducted from your account credit.  Avoid unnecessary expense and simply ship using inner and outer packaging.

General Return Policy:  Used, opened items within the warranty period from the original ship date may only be returned if the item is defective. If you believe a product is defective, it is required to call us for instruction and an RMA (Return Material Authorization) form if Technical Support deems necessary. Any return sent without prior authorization will be denied, automatically returned without prior notice, and a handling fee will be accessed. Technical Support will issue an RMA form via email. The form may be faxed upon request. Please place this RMA form on the outside of your packaging. Under no circumstances will returns be accepted if the original package and original parts/contents are not maintained, the packaging is free of all writings and markings, and if a copy of the sales receipt or invoice is not enclosed. Any missing items from the original package will be charged on a per item basis. RMAs are valid 10 days from the date of authorization. This warranty will not apply to defects or damage resulting from; improper or inadequate maintenance or neglect by customer; customer-supplied parts; unauthorized modification or misuse; operation outside of the environmental specifications for the products; improper site preparation and maintenance; product which have been modified or incorporated into other products; use of other companies’ parts or accessories, either new or remanufactured. Any alterations to the unit voids all warranty and obligation. Buyer is responsible for all shipping and insurance charges on returns. Product should be mailed back prepaid by insured parcel post to Real World Products. If the parcel was not insured and the return refused, the buyer is responsible for any loss or damage. In addition to less S & H Charges, returns may be subject to a 15% - 25% restocking fee at our discretion.

§          If the item can be repaired, the defective item will be repaired and send back to the buyer and no credit of any kind will be refunded on the advanced replacement.

§          If the item being returned is found NOT defective,  the non-defective item will be sent back to the buyer at the buyer’s expense and no credit of any kind will be refunded on the advanced replacement

§          If the advanced replacement was purchased on a credit card, we will apply credit back to that same credit card upon verification of the non-repairable defect. If an advanced replacement is purchased with any other method (cash, COD, etc.) we will apply account credit.

§          The suspected defective item must be returned within 10 days.

By placing an order, the buyer signifies agreement to these terms. All information on this site, the description of products, products design and/or the terms are subject to change without prior notice.